FAQ

Yes! We accept members on a rolling basis. There is no membership/joining fee. Please click the 'join' button to create an account and sign up for home delivery (in Burlington, Winooski and South Burlington ) or pick-up. You can join anytime; as long as our order is placed by 8am Monday, you will receive it that Wednesday or Thursday, location dependent.

We offer pick up at the following locations:

• Intervale Center (The Food Hub Barn!)
• Crossfit Burlington
• HULA Lakeside (Members Only)
• Twincraft Winooski (Employees Only)
• UVM Medical Center (Employees Only)

Yes! We offer free delivery to residences and pick-up locations that meet our minimum order value, as detailed below:

All orders over $35 automatically qualify for free delivery to residences and pick-up locations in Burlington. For orders less than $35, a $10 delivery charge will be added to your order.

All orders over $35 automatically qualify for free delivery to residences in Winooski. For orders less than $35, a $10 delivery charge will be added to your order.

All orders over $60 automatically qualify for free delivery to residences in South Burlington. For orders less than $60, a $10 delivery charge will be added to your order.

Orders picked up at the Intervale Food Hub do not need to meet a minimum - simply select our hub as your pick-up location and collect your local food during your scheduled pick-up time.

Yes, as long as the new location is within our delivery area. Simply notify us of the change via email or phone call with at least one week's notice. Please note that we currently only offer home delivery within Burlington, Winooski and South Burlington on Wednesdays and Thursdays, location-dependent. 

We also offer pick-up at the Intervale Food Hub, as well as the following locations:

Crossfit Burlington, HULA Lakeside (members only), Twincraft Winooski (employees only), UVM Medical Center (employees only)

The USDA recommends 3 vegetable servings daily for one person, or 21 vegetable servings weekly - more for active individuals. Our produce is valued at about $1 per serving, which may vary slightly throughout the season by a few cents. Therefore…

• The Starter Package is recommended for one person who cooks regularly, or two people who cook about half as often. It offers an average of 23 servings of vegetables per week.

• The Variety Package is recommended for one person who cooks all of their meals, or two people who cook regularly. It offers an average of 30 servings of vegetables per week.

• The Value Package is recommended for two people who cook all of their meals, or a household who cook regularly. It offers an average of 40 or more servings on average per week.

You can always change the size of your subscription if needed. Just let us know - we are here to help you find the right fit! We also provide a weekly newsletter with cooking tips and recipes to support you as you try new foods.

We offer free home delivery to all homes in Burlington (including the New North End), Winooski, and South Burlington. Enter your address during registration and our website will let you know if you're in the delivery area. Please reach out to us if you're interested in receiving home delivery and don't fall into our current delivery zones. We'll see what we can do!

All orders over $35 automatically qualify for free delivery to residences and pick-up locations in Burlington. For orders less than $35, a $10 delivery charge will be added to your order. Orders picked up at the Intervale Food Hub do not need to meet a minimum - simply select our hub as your pick-up location and collect your local food during your scheduled pick-up time.

All orders over $35 automatically qualify for free delivery to residences in our Winooski. For orders less than $35, a $10 delivery charge will be added to your order.

All orders over $60 automatically qualify for free delivery to residences in South Burlington. For orders less than $60, a $10 delivery charge will be added to your order.

We deliver to all sorts of residences. This includes houses, apartment buildings, condominiums, dormitories, and co-operative living situations. We are also able to deliver to many businesses in Burlington; please contact us to see if we can deliver to your workplace!

Orders are packed into a single-use recyclable brown bag. The bag is stapled shut and a label with your name and order is attached to the outside of the bag. Frozen and fresh items are packed into separate bags, and frozen items are packed with a sanitized ice pack. Please reuse/recycle the packaging appropriately and return the ice pack to our drop box at 180 Intervale Rd, Burlington.

For home delivery, orders are delivered directly in front of the first floor of your residence; we only deliver to the ground floor of buildings. We strongly encourage leaving an iced cooler on the first floor, into which we'll deposit your order. 

If you ever experience issues with your food quality, please contact us for a credit to your account.

1. Our driver will leave the brown paper bag containing your food outside of your home on your doorstep, porch, etc. Please leave an iced cooler on the ground floor of your residence. You can notify us of a good place to leave your order by updating your driver notes in account preferences. 
2. Please collect your order and store, refrigerate, or freeze the contents immediately. 
3. Orders are packed with sanitized ice packs. We will happily collect, sanitize, and reuse clean and intact ice packs; simply leave them where you typically collect your order.
4. Brown paper bags can be recycled, reused, or composted. Compostable bag liners can be composted in a composting facility (we do not recommend adding them to back-yard compost); please do not put them in the garbage, as they will not degrade properly. 

1. Masks are no longer required for vaccinated individuals during pick-up. If you are unvaccinated, please continue to wear your mask.
2. Drive up to the pop-up tent in front of the Food Hub barn (please observe the one-way signs & enter via the second driveway, past the brick farmhouse.)
3. Please bring a sign with your last name on it in big, bold letters, and put it up to your window when you arrive.
4. If you're biking or walking, come on up to the tent to state your name, staying at least 6 feet away from the greeter at all times.
5. An Intervale Center staffer will collect your order and place it on the table in a sanitized basket. You can collect it when we have safely moved away and transfer the contents to your own bag, or bring the whole basket home, returning it at your next pick-up.
6. Once we have completed this process, the transfer of ownership occurs and your order is your responsibility.

If you were unable to pick up your order at the Intervale Food Hub, you may pick it up the following week during normal pick up hours, or contact us at intervalefoodhub@intervale.org to schedule an alternative pick-up time that same week!

• Crossfit Burlington
• HULA Lakeside
• Twincraft Winooski (Employees Only)
• UVM Medical Center (Employees Only)